Ansera User Guide
Follow complete, step-by-step instructions for setup, calls, messages, translation, automations, billing, and account security.
Open the user guideHelp center
How can we help?
Get help with account access, your business line, calling, messaging, billing, automations, or the Ansera mobile app.
Email support
For account, billing, technical, or product questions:
support@lumatra.ioTypical response target: one business day, Monday–Friday. Never email a password, verification code, full tax ID, or payment-card details.
Include these details
- Your Ansera account email and business name
- iPhone/Android model, OS version, and Ansera app version
- The affected phone number, without secret credentials
- What you expected, what happened, and the approximate time
Quick answers
Common support topics
My line is not receiving or placing calls
Confirm that the line shows Active, the subscription or trial is active, microphone access is enabled for live calls, and the phone has a stable Wi-Fi or cellular connection. Reopen the app and test again. If the issue continues, send support the affected number and time of the failed call.
A message says sent but did not arrive
Open the conversation or Delivery Center and review the final carrier status. “Sent” means the carrier accepted the message; “Delivered” confirms handset delivery when the carrier reports it. U.S. business messaging may remain filtered until carrier registration is active.
My new number shows Spam Risk
Complete Caller Trust in More → Network & Number Health. Ansera submits the available business and number registrations, but receiving carriers make the final label decision and removal cannot be guaranteed.
Voice cloning fails or sounds wrong
Record at least 15 seconds in a quiet room using a natural pace. Use only your own voice or one you are authorized to clone. You can switch back to an Ansera standard voice at any time.
How do I manage or cancel billing?
Open More → Plan & Billing to review usage, update the payment method, add lines, or open the secure billing portal. Canceling prevents future renewals according to the date shown by the portal.
How do I permanently delete my account?
In the mobile app, open More → Help & Support → Delete Account. If you cannot access the app, use the public deletion request page. Deleting an account is permanent and removes associated business data subject to legal retention requirements.
Service and safety
Ansera depends on internet, mobile operating systems, carriers, and AI providers. If service is interrupted, retry on another connection and contact support with the time and number involved.
Ansera is not an emergency service. Call 911 or the applicable local emergency number for immediate assistance.
Languages
The first Ansera release and its support workflow are in English. Additional languages will be introduced only after separate quality testing.
Privacy, legal, and account requests
Service operator: Lumatra Technology · United States · support@lumatra.io · General company contact: info@lumatra.io