Account control

Delete your Ansera account

You can permanently delete your account in the mobile app or request deletion here if you cannot sign in.

Fastest option: delete in the app

Open Ansera and sign in.
Go to More → Help & Support.
Select Delete Account and complete the confirmation.

The in-app flow starts permanent deletion immediately after confirmation and signs the account out.

Cannot access the app?

Send the request from the email address associated with the account. We will verify identity before deletion. Do not include a password, one-time verification code, full tax ID, or payment-card information.

Request account deletion

We aim to acknowledge requests within five business days. Verified requests are completed within the period required by applicable law.

What deletion includes

The Ansera account and business workspace
Provisioned Ansera phone resources and active app sessions
Contacts, conversations, call records, messages, and automations associated with the account
Optional private cloned voice associated with the business

Limited records may be retained where required for fraud prevention, security, payment disputes, tax, or other legal obligations. Provider backups may take additional time to expire.

Before you delete

Deletion is permanent. Export anything you need first. Account deletion also cancels active Ansera service; timing and any remaining billing rights are described in the Terms of Use.